Store Policy
Updated Company Policy
Effective August 1, 2020
COVID-19 IMPACT STATEMENT
Due to COVID-19, please expect shipping delays for ALL orders. Please read more about Our COVID-19 Response.
SALES TAX & SHIPPING FEES
Sales tax and shipping fees are calculated once you place your order. Sales tax is an automatic calculation. We offer complimentary free domestic shipping on orders $100 and up.
PRODUCTION & SHIPPING
Handmade to order items ship in two to three weeks days. This does not include shipping and transit times. Stock items ship in 1-5 business days. Production and shipping time does not include weekends or holidays.
Custom orders ship in 4 to 6 weeks.
PAYMENTS
Payments are due at time of order for all items. Payments for repairs, embellishments, and alterations are due at time of quote. No work will begin until all payments are received.
Custom orders. Payments for custom orders are due upon request. No work will begin until all payments are received.
SHIPPING POLICY
All orders are shipped via the United States Postal Service via first class mail unless customer request priority mail.
Priority and Express shipping, insurance, registered mail and signature confirmation are available upon request at additional cost. Please request upgraded shipping service when placing your order.
Ayana Glaze Designs is not responsible for shipping transit times or delays once the package leaves our possession. Ayana Glaze Designs is not responsible for additional fees, loss, theft, or damage We make sure your purchases are packaged securely to prevent damage. If you do not receive your package, please contact the carrier in which your package has been shipped.
INTERNATIONAL SHIPPING
International orders are subject to additional fees, including shipping charges, custom fees, tariffs, and taxes based on the country products are shipped to. We cannot control and are not responsible for these fees.
A USPS Custom Declaration number will be provided for your convenience. However, International orders are unable to be tracked via USPS once they reach customs. International shipping transit and handling times may vary depending on delivery and destination.
Ayana Glaze Designs is not responsible for international orders lost, stolen or damaged in transit or fees charged by international customs. Please make sure your shipping and/or mailing address is correct.
RETURN POLICY
Unless otherwise stated, our products are made-to-order at the time of your order or custom made at your request. Please contact us with all questions prior to placing your order. We DO NOT offer refunds or exchanges on made-to-order or custom items. If an error is made by our team, we will happily correct it.
All sales are final.
SALES + PROMOTIONS
Online discount codes cannot be combined with any other offer. All sales are final for on sale, discounted and custom orders.
eGIFT Gift Cards + STORE CREDITS
Please be advised, all eGift cards expire within 12 months of purchase date. Any unused portion will be void. Store credit and eGift cards can ONLY be used for online purchases at www.ayanaglaze.com.
LOST EARRING POLICY
We will replace the lost earring for half the current price plus shipping.
COLOR VARIATIONS
Please note that colors vary by monitor and device. We are not responsible for monitor resolution. If you feel unsure of color, please request a swatch before ordering if needed.
CUSTOM ORDERS
A design fee is added to ALL custom orders. This fee varies depending on the design.
CONTACTING ME
I try to respond to messages as soon as possible. I usually respond within 24 hours. However, if I am working on large group orders, it may be more like 48 hours. Please do not hesitate to reach out to me if you have not heard from me within 48 hours. Thank you for your patience and understanding.
I often get compliments on my attention to customer service. I pride myself on providing the best service possible. I strive to make your experience with me a positive and uplifting one. I love your feedback so please reach out and let me know how I am doing (even to respectfully note room for improvement).